majicjili Responsible Gaming
At majicjili, we believe that gaming should always be a source of entertainment — never a source of stress, financial hardship, or harm. We are committed to providing Filipino players with the tools, information, and support they need to keep their gaming experience positive and in control. This page outlines our responsible gaming principles and the practical steps you can take to stay safe while enjoying our platform.
Your wellbeing matters to us. If you ever feel that gaming is affecting your daily life, please use the resources on this page or reach out to our support team at [email protected].
Tools to Keep You in Control
majicjili provides practical tools that every Filipino player can use to manage their gaming habits and stay within healthy boundaries.
Deposit Limits
You can set daily, weekly, or monthly deposit limits directly from your account settings to ensure you never spend more than you are comfortable with. Once a limit is set, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This gives you a reliable safety net that works even during moments of impulse. We strongly encourage all players to set a deposit limit when they first register. Keeping your deposits within a pre-planned budget is one of the most effective ways to enjoy gaming without financial stress.
Session Time Reminders
Our platform can send you a notification after you have been playing for a set amount of time, reminding you to take a break and check in with yourself. Time can pass quickly when you are engaged in a game, and these reminders help you stay aware of how long you have been playing. You can configure your preferred reminder interval in your account settings at any time. Taking regular breaks improves decision-making and keeps gaming enjoyable rather than compulsive. We recommend setting a reminder for every 60 to 90 minutes of play.
Take a Break
If you feel you need a short pause from gaming, you can activate a temporary account suspension for a period of your choosing — from 24 hours up to several weeks. During this period, you will not be able to log in or place any bets, giving you the space to reset and refocus. This feature is available instantly from your account dashboard and requires no approval from our team. A short break can make a significant difference if you notice your gaming habits starting to feel less enjoyable. You can return to the platform once your chosen break period has ended.
Self-Exclusion
For players who feel they need a longer break, self-exclusion allows you to close your account for an extended period — from six months up to five years, or permanently. During self-exclusion, your account is fully deactivated and you will not receive any promotional communications from us. To request self-exclusion, contact our support team at [email protected] and we will process your request promptly. We take self-exclusion requests seriously and will never attempt to persuade you to reconsider. If you choose permanent self-exclusion, your account will not be reopened under any circumstances.
Loss Limits
In addition to deposit limits, you can set a maximum loss threshold for any given day, week, or month. Once your losses reach the limit you have set, your account will automatically prevent further wagering until the limit period resets. This tool is especially useful for players who want to enjoy the excitement of gaming while protecting themselves from chasing losses. Loss limits can be adjusted downward at any time, but increases require a 24-hour waiting period to take effect. Setting a realistic loss limit is a sign of smart, responsible play.
Reality Checks
Reality check notifications display a summary of your current session — including time played and net balance change — at regular intervals you choose. These pop-ups are designed to give you an honest, at-a-glance view of your session so you can make an informed decision about whether to continue or stop. Many players find that seeing their session data clearly helps them stay grounded and avoid impulsive decisions. You can enable reality checks from your account settings and choose how frequently they appear. Staying informed about your own play is one of the most powerful responsible gaming habits you can build.
Recognising the Warning Signs
Problem gambling can affect anyone. Knowing the early signs helps you — or someone you care about — take action before things escalate.
Signs to Watch For
- Spending more money on gaming than you originally planned
- Feeling anxious, irritable, or restless when not playing
- Chasing losses by placing larger or more frequent bets
- Neglecting work, school, family, or personal responsibilities
- Borrowing money or selling belongings to fund gaming
- Lying to friends or family about how much time or money you spend gaming
- Using gaming as a way to escape stress, anxiety, or personal problems
- Feeling unable to stop even when you want to
What You Can Do Right Now
If you recognise any of the signs above in yourself or someone close to you, the most important step is to acknowledge it and seek support. You do not need to be in crisis to ask for help — reaching out early makes a real difference. Start by using the self-assessment tools available through PAGCOR or the Philippine Amusement and Gaming Corporation, which provides free resources for Filipino players experiencing gambling-related difficulties.
You can also contact our support team at [email protected] to request an immediate account suspension or self-exclusion. Our team is available 24/7 and will handle your request with full confidentiality and without judgement. Activating a break or limit on your account takes only a few minutes and can provide immediate relief.
Remember: gaming is meant to be a form of entertainment, not a solution to financial or emotional problems. If you are struggling, please reach out — to us, to a trusted person in your life, or to a professional support service in the Philippines.
Our Commitment to Filipino Players
majicjili is committed to operating a safe, fair, and transparent gaming environment for all players in the Philippines. We comply with applicable Philippine gaming regulations and take our duty of care to players seriously. Our responsible gaming programme is not just a policy document — it is a set of active measures built into the platform to protect you at every stage of your gaming journey.
We do not market our platform to minors and have age verification measures in place to prevent underage access. All players must be at least 18 years of age to register and play on majicjili. If we have reason to believe that a player is underage, we will suspend the account immediately pending verification.
Our team is trained to identify signs of problem gambling and to respond with care and appropriate action. If our system detects unusual patterns in your play — such as a sudden increase in deposit frequency or session length — we may proactively reach out to check in with you. This is not surveillance; it is part of our commitment to your wellbeing.
For any responsible gaming enquiry, account limit request, or self-exclusion, contact us at [email protected]. You can also visit our FAQ page for quick answers to common questions about account controls and player safety.
Need Help or Have Questions?
Our support team is available around the clock. Reach out any time — we are here to help you play safely and enjoyably.