majicjili Privacy Policy
This Privacy Policy explains how majicjili collects, uses, stores, and protects the personal information of Filipino players who use our mobile gaming platform. By registering an account or accessing our services, you agree to the data practices described here. We are committed to keeping your information safe and handling it responsibly in line with applicable Philippine data privacy laws.
Last updated: January 2025
What We Collect & Why
A clear breakdown of the personal data majicjili gathers and how each type is used to keep your account secure and your experience smooth.
Registration Data
When you create a majicjili account, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you are of legal gaming age under Philippine law and to set up your account correctly. We also use your contact details to send you important account notifications, such as password resets and security alerts. Your date of birth is used solely for age verification and is never shared with third parties for marketing purposes. All registration data is stored on secured servers with access restricted to authorised personnel only.
Payment Information
To process deposits and withdrawals in Philippine pesos, we collect payment-related details such as your GCash number, Maya account, or local bank account information. We do not store full card numbers or complete banking credentials on our servers — payment data is handled through encrypted channels and processed by our trusted payment partners. Transaction records including amounts, dates, and reference numbers are retained for regulatory compliance and to help resolve any disputes you may raise. You can review your full transaction history at any time from within your account dashboard. For questions about a specific transaction, contact our support team at [email protected].
Device & Usage Data
When you access our platform, we automatically collect technical data including your device type, operating system, browser version, IP address, and session timestamps. This data helps us optimise the mobile experience for Filipino players across a wide range of Android and iOS devices. We also track which games you play, how long your sessions last, and which features you interact with most — this allows us to improve platform performance and personalise your experience. Usage data is analysed in aggregate and is not used to identify you individually without cause. We may use IP address data to detect suspicious login activity and protect your account from unauthorised access.
Identity Verification
In accordance with Philippine anti-money laundering regulations, we may request a government-issued ID — such as a PhilSys card, passport, or driver's licence — to verify your identity before processing large withdrawals or when unusual account activity is detected. Submitted ID documents are reviewed by our compliance team and stored securely with strict access controls. We do not use your ID documents for any purpose other than identity verification and regulatory compliance. Once verification is complete, your documents are retained only for as long as required by applicable law. If you have questions about the verification process, visit our FAQ page for guidance.
Support Communications
When you contact our support team by email or through the platform, we retain records of those communications to help resolve your issue and to improve our service quality. Support records may include your account details, the nature of your enquiry, and any attachments you provide. These records are accessible only to authorised support staff and are not shared externally. We may use anonymised support data in aggregate to identify common issues and improve our help resources, including the FAQ page. All support communications are treated as confidential and handled with care.
Cookies & Session Data
majicjili uses essential cookies to keep you logged in during your session and to remember your platform preferences. We do not use third-party advertising cookies or tracking pixels that share your data with external advertisers. Session cookies are temporary and are deleted when you close your browser, while preference cookies may persist to improve your next visit. You can manage cookie settings through your browser, though disabling essential cookies may affect platform functionality. Our cookie usage is limited strictly to what is necessary for a smooth and secure gaming experience on mobile and desktop.
Your Rights as a Filipino Player
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have specific rights over your personal data. Here is what you are entitled to and how to exercise those rights.
Right to Access & Correction
You have the right to request a copy of the personal data we hold about you at any time. If any of your information is inaccurate or out of date, you may request a correction by contacting us at [email protected]. We will process access and correction requests within a reasonable timeframe and confirm the changes made. Some information — such as your registered name and date of birth — may require supporting documentation before it can be amended, to protect the integrity of your account. We are committed to keeping your records accurate and up to date at all times.
Right to Erasure & Portability
You may request the deletion of your personal data when it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records under Philippine regulations. Data portability allows you to request a structured copy of your personal data in a commonly used format. Please note that erasure requests cannot be fulfilled while your account is active or while there are pending transactions or unresolved disputes. To submit an erasure or portability request, email [email protected] with your account details and the nature of your request. We will acknowledge your request and provide a response within the timeframe required by applicable law.
Right to Object & Withdraw Consent
You have the right to object to the processing of your personal data for direct marketing purposes at any time. If you no longer wish to receive promotional emails or platform notifications from majicjili, you may opt out by updating your communication preferences in your account settings or by contacting our support team. Withdrawing consent for marketing communications will not affect the processing of data that is necessary for the operation of your account or for legal compliance. We will honour all opt-out requests promptly and will not send further marketing communications once your preference has been updated. Your right to object does not extend to data processing that is required by law or for the performance of our contractual obligations to you.
Data Security & Breach Notification
majicjili employs industry-standard security measures including SSL encryption, secure server infrastructure, and access controls to protect your personal data from unauthorised access, disclosure, or loss. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and the National Privacy Commission of the Philippines within the timeframe required by law. We conduct regular security reviews and update our systems to address emerging threats. Our staff who handle personal data are trained in data privacy best practices and are bound by confidentiality obligations. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].
Sharing, Retention & Policy Updates
majicjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share limited data with trusted service providers — such as payment processors and identity verification partners — who assist us in operating the platform, and these partners are contractually required to handle your data securely and only for the purposes we specify. We may also disclose data to Philippine regulatory authorities or law enforcement agencies when required by law or to protect the rights and safety of our players and the platform.
We retain your personal data for as long as your account is active and for a period thereafter as required by Philippine law and our regulatory obligations. When data is no longer needed, it is securely deleted or anonymised. Transaction records and identity verification documents may be retained for a longer period in line with anti-money laundering requirements.
This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically. Continued use of the majicjili platform after any update constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at [email protected]. For general platform questions, visit our FAQ page. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
Questions About Your Data?
Our support team is available around the clock to help Filipino players with any privacy-related questions or account concerns.